What is Safa Jewelry?
Safa Jewelry is an online jewelry store offering elegant, feminine pieces for everyday wear, special occasions, and meaningful moments.
What kind of jewelry do you sell?
We offer a selection of rings, earrings, necklaces, bracelets, and other jewelry pieces. Available styles may change from time to time based on our current collection.
How long does it take to process my order?
Orders are usually processed within 1–3 business days after payment has been confirmed. Processing times may be longer during holidays, sales events, or busy periods.
How long does shipping take?
Standard shipping usually takes approximately 5–14 business days. Delivery times may vary depending on the destination country, shipping carrier, customs processing, and local delivery conditions.
Will I receive tracking information?
Yes, when tracking is available, we will send the tracking details to the email address used at checkout once your order has been shipped.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. If your order has not been processed yet, we will do our best to help. Once the order has been shipped, we may not be able to update the address.
Do you accept returns?
Yes. You may contact us within 14 days of delivery to request a return. Items must be unworn, unused, and in their original condition.
Are there any items that cannot be returned?
For hygiene reasons, earrings and certain other items may not be eligible for return. We may also be unable to accept returns for worn, used, damaged, customized, final sale, or late-returned items.
How do I request a return?
Please email us at:
Include your order number, the email used to place the order, the item you would like to return, and the reason for your return. If the item is damaged or incorrect, please include clear photos.
Who pays for return shipping?
Unless the item is damaged, defective, or incorrect, return shipping costs are usually the responsibility of the customer.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible at Ariful77500@outlook.com with your order number and clear photos of the item and packaging. Our team will review the issue and help with the next steps.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be issued to the original payment method. It may take several business days for the refund to appear, depending on your bank or payment provider.
How should I care for my jewelry?
To keep your jewelry looking its best, avoid contact with water, perfume, lotions, cosmetics, sweat, cleaning products, and chemicals. Store your jewelry in a dry, cool place when not in use.
Can I wear my jewelry while showering or swimming?
We do not recommend wearing jewelry while showering, swimming, exercising, or sleeping. Removing your jewelry during these activities can help extend its life and preserve its appearance.
How can I contact you?
You can contact us by email:
Business Information
Operated by: Ariful Islam
Address: Pallabi Road, 34, Dhaka 1216, Bangladesh
Website: safa-jewelry.com