Thank you for shopping with Safa Jewelry. We want your shopping experience to be simple, clear, and enjoyable. Please read the information below before placing your order.
Order Processing
Orders are usually processed within 1–3 business days after payment has been confirmed. Business days do not include weekends or public holidays.
During busy periods, sales events, or holidays, processing times may be slightly longer. We always do our best to prepare and ship orders as quickly as possible.
Shipping Time
Standard shipping usually takes approximately 5–14 business days, depending on the destination country, shipping carrier, customs processing, local delivery conditions, and other factors beyond our control.
Please note that delivery times are estimates only and are not guaranteed.
Order Tracking
Once your order has been shipped, tracking information will be sent to you by email when available. Please make sure your email address is entered correctly at checkout.
Shipping Address
Please check your shipping address carefully before placing your order. Safa Jewelry is not responsible for delays, failed deliveries, returned packages, or lost parcels caused by incorrect or incomplete address information provided by the customer.
Customs, Duties & Import Fees
For international orders, customs duties, import taxes, or other local charges may apply. These fees are the responsibility of the customer and are determined by the customs authority in the destination country.
Returns
If you are not fully satisfied with your purchase, you may contact us within 14 days of delivery to request a return.
To be eligible for a return, the item must be:
Unworn and unused;
In its original condition;
Returned with its original packaging, tags, or accessories where applicable;
Requested for return within the allowed return period.
Items That Cannot Be Returned
We may not be able to accept returns for:
Items that have been worn, used, damaged, or altered;
Items damaged due to improper use or care;
Earrings or other items that cannot be returned for hygiene reasons;
Personalized or customized items;
Final sale items;
Return requests made after the return period has passed.
How to Request a Return
To request a return, please contact us at:
Please include the following information in your email:
Your order number;
The email address used to place the order;
The item you would like to return;
The reason for your return;
Clear photos if the item is damaged, incorrect, or defective.
Our customer support team will review your request and provide the next steps if your return is approved.
Return Shipping Costs
Unless the item is damaged, defective, or incorrect, return shipping costs are usually the responsibility of the customer.
We recommend using a tracked shipping service for returns. Safa Jewelry is not responsible for return packages that are lost in transit.
Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Original shipping fees, customs duties, import taxes, and third-party charges are generally non-refundable unless required by applicable law.
Contact
For any shipping or return questions, please contact us at: